If requested, an online proof will be available for your review after we have received your files for print. Actual time will vary depending on our current workload. Jobs eligible for Proof Approval Bypass will be sent to press in accordance with the program’s terms. It is the User's responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by User's non-approval of the proof. An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and overprint issues, nor do they show color change from RGB or Pantone to CMYK. The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation, or image placement. User is fully responsible for all that is contained in the final approved proof. 4print offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the User when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock, and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper. The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by 4print on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the User's responsibility to determine if they need a hard copy proof with their print order.
Proof Approval Bypass
Once a User receives a proof, they have 3 business days to approve or reject the proof. In the event a User has taken no action, the proof will be deemed to have been approved by User and the order will proceed into production.
Cancellation
An order may not be canceled once it is "In Production." If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:
Orders placed, paid for and then canceled before 5pm PST on the same day may be refunded in full or booked as store credit to be applied to future orders; Orders below $100 will not be subject to cancellation fees. Orders from $100 to $500 will be subject to a $15.00 cancellation fee. Orders $500 and above will be subject to a cancellation fee of 3.5% of the full order amount. We reserve the right to refuse any order you place with us. We reserve the right, but are not obligated, to limit the sales of our products or Service to any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or services, or product or service pricing, are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.
Color Accuracy
4print will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with 4print, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.
No Liability for Errors
You, the User, are responsible for ensuring that your order correctly specifies size, color, artwork, quantity, style of product, and type of product. 4print is not responsible for errors made by the User during the ordering process. We have made every effort to display as accurately as possible on the website the colors, images, and artwork you upload onto a product design. We also have made every effort to ensure that the proportions and style of all customizable products appear as accurately as possible. We cannot guarantee that your computer monitor's display of any color, artwork, sizing, or feature will be accurate.
4print is not liable for errors in a final product caused by any of the following reasons:
Spelling, punctuation and grammatical errors Low resolution or low quality graphics and images Damaged fonts Transparency issues Overprint issues Artwork files that are not created following our specifications Variances in color from the conversion of Pantone or RGB colors to CMYK Errors in user-selected options such as size, quantity, paper, and finish Duplicate orders submitted by the User Incorrect files uploaded Incorrect file orientation Cracking on folds Cutting variances Minor discolorations due to laser cutting Application of production markings in areas that will not be visible post assembly, including but not limited to QR codes Incorrect or undeliverable shipping address Damage to products after delivery to User User is responsible for reviewing their files and correcting any issues prior to placing the order. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or other requirements, or that any errors in the Service will be corrected in a timely manner or at all.
Overprint and Underprint Policy
Due to the gang run method that 4print uses, we cannot guarantee that every order will be the exact number of items which was ordered. 4print can only guarantee that it will come within plus or minus 10% of the number of items ordered. Although rare, in the event of an under run, we will either refund or give you Store Credit for the amount of pieces we were "short" if over 10% of the order quantity. In the case of flexographic and lithographic laminated orders, The User will be charged a fee for any items delivered above the original item count specified in an order. The additional charge will be the unit selling price for the item multiplied by the number of items delivered in excess of the items originally ordered plus applicable sales tax.
Artwork Files
Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to 4print. 4print is not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to 4print, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints, or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms & Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
4print may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other 4print Users may use the same design tools to create images that may have similar or identical combinations of these elements. 4print provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name, or design is legally available for your use and does not infringe on another party's rights.
We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. 4print is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time, or for any other reason, without prior notice.
Stock Images Terms
4print.com provides users access to professional stock images through an integration with Adobe Stock. The licensing fee(s) for any stock image(s) you include in your artwork file will be added to your final total during checkout. By purchasing stock image(s) in this manner, you agree to adhere to all applicable Adobe Stock agreements.
You cannot return or exchange any stock image(s) that you purchase and all sales are final.
Printing Turnaround Time
Printing turnaround times may vary by certain products. See Printing Turnaround Time to understand the specific definition of printing turnaround time.
Shipping
Unless you choose Pick Up or Mailing Services, you need to select one of the shipping methods presented to you on the Site. All shipping may be done using FedEx, UPS or other freight carriers. 4print.com reserves the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier. For instance, a product shipped “Two-Day” service and picked up on a Thursday would be delivered by end of day Monday.
4print.com’s responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Shipping transit times vary, and 4print.com assumes no responsibility for delays caused by shipping carriers, weather, or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
4print.com is not liable for damages that occur during shipping. Pick up orders will be kept for 30 days from the send date of the pick-up notification email. If the order has not been picked up from 4print.com’s facility within 30 days, it will be recycled. 4print.com reserves the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where 4print.com completes the job prior to the turnaround time selected by you and there will be no adverse material impact on the target arrival date (see Target Arrival section below).
Target Arrival
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays.
For example, a product with a printing turnaround time of two business days and a shipping method of “Two-Day” service would have a target arrival date of four business days after your files have been sent to production.
If you have requested a hard copy proof, factor in approximately six business days to receive and approve your proof. For next day hard copy proofs, factor in an additional two business days.
Please understand that target arrival dates are estimates, not guarantees. 4print.com assumes no responsibility for delays caused by shipping carriers, weather, the breakdown of equipment, illness, etc.
International Orders and Shipments
We welcome orders from our non-US Users. All transactions will be completed in US dollars, using the commercial exchange rate calculated by our merchant processor at the time the transaction is completed. No adjustments will be made to account for fluctuations in the exchange rate between an original transaction and any subsequent refund transaction.
If your shipping destination is outside of the US, you may be required to pay taxes (including but not necessarily limited to sales, value-added, use, and excise taxes), tariffs, import fees, duties, and/or other fees, charges, or assessments related to your order. We recommend consulting a Customs Broker to assist with this topic. 4print.com does not collect any taxes, fees, duties, or other charges or assessments for non-US shipments, and you will be responsible for paying them at the time of your order's receipt.
Mailing Services
4print.com offers mailing services to users who upload their own mailing lists "Uploaded Lists" and to users who rent a mailing list from 4print.com "Rented Lists." It is the User's responsibility to understand and comply with current mailing restrictions and all applicable federal, state, and local laws, rules, and regulations regarding direct mail marketing before placing the order with 4print.com.
While in our possession, Uploaded Lists remain the exclusive property of the User and shall be used only with the User's instructions. The User is responsible for checking the accuracy of Uploaded Lists before submitting to 4print.com and to make sure that there is no confidential information or notes not meant for the recipient. Uploaded Lists will not be sold or offered for use to any other party, and 4print.com will not utilize the list for any other purpose.
4print.com contracts the services of third-party vendors for the procurement of Rented Lists. If you use a Rented List on 4print.com, you acknowledge that you have no proprietary rights to the data in rented lists and that it is your responsibility to use it as per the vendor's terms by which it was rented. Rented Lists are only available for your marketing purposes. You do not have the right to transfer or sell Rented Lists to other parties.
All mailing delivery dates are estimates, not guarantees. 4print.com’s responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service ("USPS"). 4print.com’s responsibility ends when the job is delivered to the US Postal Service Business Mail Entry Unit. In no event shall 4print.com be liable for USPS performance failures or delivery delays.
Accuracy of Billing and Account Information / Financial Responsibility
We may, in our sole discretion, limit or cancel quantities purchased per account, per household, or per order. These restrictions may include orders placed by or under the same User account, the same payment method (credit/debit card, ACH, Wire Transfer, or other), and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates or banking information for ACH/wire transfer payments, so that we can complete your transactions and contact you as needed.
Miscellaneous
All complaints must be registered within 3 days of receipt of your final printing job. If we determine that your job contains manufacturing errors and/or defects, we will rerun your job at no charge.
All materials we create in producing your printed product are the property of 4print.com. Although these materials will NOT be sold to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.